Contact Us

Last updated: July 26, 2026

Question about a size, an order or a return? We are here for you.

1. Direct Support

For the fastest response on orders, returns, sizing or product details:

Email: contact@dearlova.com

We respond to all enquiries within 24 to 48 hours, Monday to Friday.

Please include your order number in the subject line when writing about an existing purchase. It gets you an answer much faster.

2. Business Information

In compliance with United Kingdom e-commerce regulations, our business details are:

• Trading Name: Dear Lova
• Email: contact@dearlova.com
• Operating Hours: 09:00 – 17:00 (GMT), Monday to Friday

3. Quick Answers

Before you write, you may find what you need here:

• Shipping & Delivery — delivery times, tracking, customs and duties
• Returns & Refunds — how to return, what we can accept, refund timings
• Privacy Policy — how we handle your data

4. What to Include

To help us resolve things in a single reply, include:

• Your order number
• The name of the product
• Clear photos, if the item arrived damaged or incorrect