Returns & Refunds Policy

Last updated: July 26, 2026

We want every piece to feel right on you. If something does not work out, here is exactly how to return it.

1. 14-Day Right to Cancel

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of receiving your goods. You then have a further 14 days to send the items back to us.

2. Return Conditions

To be eligible for a refund, your item must be in the same condition in which you received it:

• Unworn, unwashed and unused
• With all original tags still attached
• With the hygiene seal intact where one is fitted
• In its original packaging
• Accompanied by proof of purchase

Items that show signs of wear, make-up marks, fake tan, perfume, deodorant, smoke or pet hair, or that are missing their original tags, cannot be accepted.

We recommend trying pieces on over your own underwear and being careful with jewellery, nails and zips.

3. Items We Cannot Accept Back

For health and hygiene reasons, and as permitted under Regulation 28 of the Consumer Contracts Regulations 2013, the following cannot be returned once the hygiene seal or protective strip has been removed:

• Lingerie, briefs and underwear
• Bodysuits
• Swimwear and bikinis
• Pierced jewellery, including earrings

If the seal is intact and the item is otherwise unworn, it can be returned as normal. This does not affect your statutory rights if an item arrives faulty or is not as described.

4. Exchanges

We do not offer exchanges. The fastest way to get the size or colour you want is to return the item you have and place a new order for the one you want. This way your new piece ships immediately instead of waiting for your return to arrive.

Please check the size guide on each product page before ordering. Fit notes, model measurements and fabric stretch are listed there to help you choose.

5. How to Start a Return

Email contact@dearlova.com with your order number and the reason for the return.

If your return is approved, we will send you instructions on how and where to send your parcel. Do not send items back before contacting us — returns sent to the address on the shipping label or to a supplier without prior authorisation cannot be processed or refunded.

6. Return Shipping Costs

You are responsible for the cost of returning your item, unless the item is faulty, damaged or incorrect. We recommend using a tracked service, as we cannot be held responsible for returns that do not reach us.

7. Faulty, Damaged or Incorrect Items

Please check your order as soon as it arrives. Under the Consumer Rights Act 2015, if an item is faulty, incomplete or not as described, you have the right to a full refund within 30 days of purchase.

Contact us immediately at contact@dearlova.com with your order number and clear photos of the issue. If the item is confirmed as faulty or incorrect, we cover the return shipping cost.

8. Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 to 14 business days.

Please note that your bank or card provider may take additional time to post the refund to your account.

Original shipping charges, where paid, are refunded only if the entire order is returned or if the item was faulty or incorrect.

9. Sale Items

Sale and promotional items are covered by this policy in the same way as full-price items, unless a product is clearly marked as final sale on its product page.

10. Contact Us

Email: contact@dearlova.com

Jurisdiction: This policy is governed by the laws of the United Kingdom. Your statutory rights are not affected.