Shipping policy

Last updated: July 26, 2026

Every Dear Lova order ships free. Here is exactly what to expect, from the moment you check out to the moment your parcel lands.

1. Order Processing Time

All orders are processed within 1 to 3 days after you receive your order confirmation email. You will receive a second notification once your order has shipped.

During new drops, restocks and peak periods, processing may take slightly longer. We will always keep you updated by email.

2. Delivery Times & Rates

To keep our prices accessible and our selection wide, orders are dispatched from international distribution centres.

Free shipping applies to every order, with no minimum spend.

Delivery times are estimates and start from the date of dispatch, not the date of purchase. They may vary due to carrier delays, customs inspections or events outside our control.

3. Where We Ship

We ship to the United Kingdom and to most countries worldwide. If your country is not available at checkout, we are not currently able to deliver there.

4. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and a link to follow your parcel. You can also check it at any time on our Track Your Order page, using either your order number or your tracking number.

Please allow up to 48 hours for tracking information to become active in the carrier's system.

5. Customs, Duties and VAT

The price you see at checkout is the price you pay. Dear Lova covers any import duties, taxes and customs fees on your order, wherever it is delivered. UK VAT is already included in the prices shown on the site.

You will never be asked for an extra payment before your parcel is released. If a carrier ever contacts you asking for charges on a Dear Lova order, do not pay it. Email us at contact@dearlova.com with your order number and we will deal with it.

6. Delivery to P.O. Boxes

Some of our carriers restrict delivery to P.O. Boxes. We recommend using a residential or business address to avoid delays.

7. Incorrect Addresses & Undelivered Parcels

It is your responsibility to make sure the shipping address entered at checkout is correct and complete. We are not responsible for parcels that cannot be delivered because of a missing or incorrect address. If a parcel is returned to us for this reason, a re-shipping fee may apply.

If you spot a mistake in your address, contact us at contact@dearlova.com as quickly as possible. We can usually correct it if the order has not yet been dispatched.

8. Missing Parcels

If you have not received your order within 15 days of your shipping confirmation email, contact us with your name and order number and we will investigate for you.